Coronavirus Update: We’re Here for You During the Shelter-In-Place

The statewide shelter-in-place order has undeniably altered all of our lives – both personally and professionally. With new information constantly flowing in, we will be continually updating this page with fresh content as developments unfold. We invite you to check back frequently to stay apprised.

Last Updated: 3/26/2020



As Dave Wetzel, MLSListings CEO, mentioned in his coronavirus update video last week, MLSListings employees are now working 100% remote and completely available to support our subscribers during the shelter-in-place (SIP) order.

While we can’t be in the office, Dave wants to reassure you that MLSListings is up and running, as always. We are here to serve you, and it is our goal to operate safely and effectively while maintaining the high level of service you’ve come to expect from us.

Watch Dave’s video now.



MLSListings staff is standing by and prepared to help you, business as usual.

You can always reach us – whether you prefer to communicate by phone, email, or chat, our channels are open and we are here for you.

If you need us, you can still contact us in the same way you always have:

  • Phone: (408) 874-0200 / (800) 546-5657



Given the importance of social distancing to minimize exposure to and decelerate the spread of the virus, we are temporarily suspending all of our live onsite training, including classes at MLSListings, associations, and brokerage offices.

To offset this, we’ve:

1)    Revamped our online training classes with a fuller webinar schedule. Please visit our updated training calendar and sign up for as many online classes as you’d like.

2)    Bolstered our on-demand video library with additional online training classes. We are constantly adding more videos, so we highly recommend you Subscribe to our YouTube channel to ensure you never miss out on a new MLSListings video:



With our community’s health and safety in mind, the MLSListings Board of Directors made the following decisions last week:

1)    Broker Tours and Open House listings are suspended on the MLSListings service, effective immediately. This policy will remain in effect until the SIP order is rescinded. This decision includes all Broker Tours and Open House listings that have already been scheduled; no new Broker Tour or Open House postings will be accepted until the SIP is lifted. Read more:

2)    Days on Market (DOM) accruals are suspended effective March 17, 2020 until the SIP order is rescinded. Our Engineering team is diligently working on this and it will be reflected online by the end of this week (3/27/2020). Note: Downstream services like Redfin and Zillow will generally keep calculating “days on site”, which is their practice. Also, as of 3/25/2020, Matrix, Paragon, and Cloud MLX are similarly displaying Days On Market calculated with adjustments for SIP. Read more:



The MLSListings Compliance department is temporarily relaxing the following rules:

  • Public Remarks: We are allowing the use of cooperative URLs (web addresses) in the Public Remarks. For instance, agents may place URLs in the Public Remarks for virtual tours and events such as Facebook Live, but are not allowed to place non-cooperative URLs such as their IDX or business/personal websites.
  • Showing Requirement: We are not enforcing the requirement that all Active listings must be shown within 3 days of listing.
  • No Marketing While Withdrawn: We are not imposing penalties for advertising a property for sale while it is in Withdrawn status.
  • 1 Photo in 1 Day: We are suspending the rule that a photo must be uploaded to a new listing within one day after the list date. Courtesy notices are automatically sent, but fines will not be enforced.

Additionally, depending on the violation and on a case-by-case basis, we will still issue a courtesy notice but will not necessarily fine an agent. Egregious or harmful violations (e.g., offensive or inappropriate language or images, or copyright violations such as using another person’s photograph without permission) will still be enforced, however.



We recommend the following websites for up-to-the-minute updates on the coronavirus and how it affects you:




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