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Highlights from 100 Days of Shelter-In-Place

This week, we Californians collectively marked 100 days of the shelter-in-place (SIP) order. Since March 16, our pledge to our subscribers was that we would always be here for you during the SIP, and we’ve been unwavering in keeping that promise – even while doing it all from our home offices or kitchen tables.

As the number of SIP days reaches triple-digits, we wanted to recap just some of the ways MLSListings has steadfastly supported our subscribers.

 

VIRTUAL OPEN HOUSE

With virtual open houses increasingly becoming a necessary instrument in every agent’s toolkit, particularly during the SIP, we launched virtual open house capabilities in our Listing Management application.

We also made several enhancements on our public website to make it easier for users to find and search for listings with virtual open house information, as well as to search for virtual open house listings in Matrix.

 

VIRTUAL TOURS

Recognizing the tremendous value of virtual tours in the coronavirus-hampered real estate market, we also made some important product enhancements to help agents and consumers leverage the power of virtual tours in our Listing Management tool and public website, and to find listings with virtual tours in Matrix.

 

RULES/COMPLIANCE

With the health and well-being of our subscribers and the general community in mind, the MLSListings Compliance department temporarily relaxed a number of rules in light of the SIP.

Meanwhile, the MLSListings Board of Directors formally adopted the California Association of REALTORS® (C.A.R.) model rule changes to implement the National Association of REALTORS® (NAR)-mandated MLS policy changes known as “Clear Cooperation.”

Additionally, In response to direct user feedback and the needs of the MLS community, the MLSListings Board of Directors extended the time limit on Coming Soon listings from 30 days to the term of the listing agreement.

 

MLSLISTINGS LIVE

We premiered our highly-popular MLSListings Live webcast in April with an episode discussing the many ways MLSListings is serving our subscribers during the SIP. Five shows later, thousands of subscribers have joined us for these live webcasts, and thousands more have watched the recorded YouTube videos.

 

TRAINING

Given the importance of social distancing to minimize exposure to the coronavirus, we temporarily suspended all our live onsite training.

To offset this, we revamped our training calendar with an all-webinar schedule. So far, we’ve taught 110 webinar classes since the beginning of SIP, to go along with 99 more webinars conducted by our vendor partners.

Moreover, we bolstered our on-demand video library with additional online training classes. Our YouTube videos have been viewed over 20,000 times during the SIP, and we’ve added 355 new subscribers to our YouTube channel. In fact, we highly recommend you subscribe to our YouTube channel, so that you never miss a new video from MLSListings.

 

CUSTOMER SUPPORT

Despite working remotely, the MLSListings Customer Support team is always standing by and prepared to help our subscribers, as usual.

So far, our Customer Support team has serviced 11,328 customer contacts (including phone, chat, email, and web) during the SIP, with an average total customer satisfaction of 97%.

Nobody can predict how long the shelter-in-place will last – but know that regardless of its length, MLSListings will continue to be there for you, just as we were for the first 100 days of the SIP.

 

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