Dec. 16, 2014 — New Matrix and My Listings Update

As we continue to work to solve difficulties with some of the functions of the new Matrix and the new My Listings, we want you to know that we are working on every call and email we receive. We apologize if you have had a long wait to connect with a customer support specialist. As we hear from you, our teams are able to specifically tackle those problems.

We appreciate your patience and again, apologize for these technical glitches. We also want to hear from you as you experience any additional problems with the system. Our goal is to resolve every issue.

Currently, we have addressed the following issues:

Dual County Zip Code

Postal code data has been extended by importing MLS data to support dual county zip codes. Users can now choose from shared resources like school districts and areas across counties.

Address Data Auto Population

Address auto population functionality allows users to modify/change tax auto pop during address entry. This enables listing, without MLS support, properties with address changes, new construction and incorrect public records data. The agent can move the listing map pin freely and enter a variety of properties without seeking technical support from the MLS.

Business Rules

Business rules associated to Area, County and Districts have been relaxed to allow listing entry for border properties.

Office Information

Agents associated with multiple offices will see correct information under the listing agent info section.

Cities and Area Selection Lists

Area selection lists were recently put into numerical order to make the selection easier. The cities and area pick lists are being reviewed to provide a better user experience.

Tours and Tour Sheets

Initially fields that have been on the tours sheets were missing. We are working with the tour sponsors to format the tours sheets with data that meet their expectations. Many of the fields and formatting have been restored.

We are still working on many issues, and an update to the software is planned or Mon., Dec. 22 to address the following:

Listing Field Tips

The listing field explanations initially did not appear and will be available to assist with questions about the listing input fields.

COE Date Extension

A fix to allow users to extend COE and Expiration Date without MLS assistance.

There are some remaining functional issues that are being diligently addressed, including maps on the listings in Matrix that are sometimes incorrect. Matrix is working on a global solution which should be ready soon.


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