Forgot Password

If you are having trouble signing on and would like to create a new password, please use the Forgot Password link. This will take you through a process to create a new password. Please read the instructions that are provided to you during this process, as it contains important information that will help you with your new password.

Depending on the type of Account that you are signing on with, the Forgot Password will give you different options.

Individual Accounts are accounts that are created for a single person.  Most accounts on MLS Listings are of this type.

If you have forgotten the password to your Individual Account, the system will either have you answer your security questions (Q&A) or you can have the system send a One-Time Password to your Cell Phone (OTP).  The OTP is named this because it will only work one time.  Generally, the Q&A is the easier option, as you can set up a new password immediately after answering the questions.

Team Accounts are shared between team members, which means that everyone shares the same password.  This interferes with the Strong Authentication, which requires personal information to be provided.  If you are clicking Forgot Password for a Team Account, you will be asked to provide the Team Email Address for verification.  A set of instructions to create a new password will be sent to the Team Email Address.

Here are some important things to remember when changing your Password.

• Normally, when you click Forgot Password, it gives you a choice of either answering your security questions (QnA) or a One-Time Password (OTP) option. The QnA option will ask you 2 out of the 4 security questions that you have previously set up. The OTP option will send a text message to your cell phone with a temporary password. OTP is an optional feature, and you may have chosen not to use this service.

• Team accounts are a little different. If you are going through the Forgot Password page with a Team account, the system will give you an Email option to change this password. Please follow the instructions that are emailed to you.

• If you are signing onto your Individual or Assistant account, and somehow you are given an Email option to change your password, please do not continue. Restart your Browser and go through the Forgot Password page again.

• If you are having trouble answering your QnA, the system may lock you out after too many failed attempts. It is also possible to get locked out of the OTP if you use it too many times without using the password that is sent to you. If you get locked out, please call us at any time to have your account unlocked.

If you need more help creating a new password, please contact us at 408-874-0200 or 800-546-5657.